Front Desk Receptionist

Company: University Orthopedics
Location: East Providence
Posted on: June 23, 2022

Job Description:

Job DescriptionJob Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES:The work in this position contributes to the patient's overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions:

• Locate and process referrals at the time of visit
• Complete patient check-in and check-out for a specific office location and pod
• Schedule follow up appointments at UOI locations/offices
• Facilitate appointment scheduling for external referrals
• Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
• Collect co-pays and patient account balance and collection balance.
• Answering front desk telephones and directs calls as appropriate.
• Print schedules and superbills for next-day provider visits.
• Batching out at the end of the shift and verifying co-pays with cash collected.
• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
• Obtains verification of DME benefits.
• Demonstrates expected Customer Service behaviors
• Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
• Maintain a professional appearance and work environment
• Additional duties as assigned by the Manager to meet department needs Requirements:
  • High school diploma or equivalent
  • At least 1 year of medical receptionist or administration experience preferred
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Knowledge of MS Office and EMR systems/ practice management systems
  • Knowledge of insurance eligibility and verification
  • Motivated individual with team approach
  • Must be able to travel to all sites if/when necessary.

Keywords: University Orthopedics, East Providence , Front Desk Receptionist, Administration, Clerical , East Providence, Rhode Island