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Front Desk Receptionist

Company: University Orthopedics
Location: East Providence
Posted on: June 23, 2022

Job Description:

Job DescriptionJob Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES:The work in this position contributes to the patient's overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions:

  • Locate and process referrals at the time of visit
  • Complete patient check-in and check-out for a specific office location and pod
  • Schedule follow up appointments at UOI locations/offices
  • Facilitate appointment scheduling for external referrals
  • Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
  • Collect co-pays and patient account balance and collection balance.
  • Answering front desk telephones and directs calls as appropriate.
  • Print schedules and superbills for next-day provider visits.
  • Batching out at the end of the shift and verifying co-pays with cash collected.
  • Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
  • Obtains verification of DME benefits.
  • Demonstrates expected Customer Service behaviors
  • Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
  • Maintain a professional appearance and work environment
  • Additional duties as assigned by the Manager to meet department needs Requirements:
    • High school diploma or equivalent
    • At least 1 year of medical receptionist or administration experience preferred
    • Excellent communication and interpersonal skills
    • Excellent customer service skills
    • Knowledge of MS Office and EMR systems/ practice management systems
    • Knowledge of insurance eligibility and verification
    • Motivated individual with team approach
    • Must be able to travel to all sites if/when necessary.

Keywords: University Orthopedics, East Providence , Front Desk Receptionist, Administration, Clerical , East Providence, Rhode Island

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