Front Desk Receptionist

Company: UNIVERSITY ORTHOPEDICS
Location: East Providence
Posted on: March 17, 2023

Job Description:

Job Title: Front Desk Check In & Check out Receptionist Reports to: Site Manager GENERAL SUMMARY OF DUTIES:The work in this position contributes to the patient's overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume. Essential Job Functions:Locate and process referrals at the time of visitComplete patient check-in and check-out for a specific office location and podSchedule follow up appointments at UOI locations/officesFacilitate appointment scheduling for external referrals Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.Collect co-pays and patient account balance and collection balance. Answering front desk telephones and directs calls as appropriate.Print schedules and superbills for next-day provider visits.Batching out at the end of the shift and verifying co-pays with cash collected.Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes. Obtains verification of DME benefits.Demonstrates expected Customer Service behaviorsPromotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians. Maintain a professional appearance and work environmentAdditional duties as assigned by the Manager to meet department needs Requirements:

• High school diploma or equivalent
• At least 1 year of medical receptionist or administration experience preferred
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Knowledge of MS Office and EMR systems/ practice management systems
• Knowledge of insurance eligibility and verification
• Motivated individual with team approach
• Must be able to travel to all sites if/when necessary.

Keywords: UNIVERSITY ORTHOPEDICS, East Providence , Front Desk Receptionist, Administration, Clerical , East Providence, Rhode Island