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Medical Secretary

Company: University Medicine
Location: East Providence
Posted on: November 17, 2019

Job Description:

Consistently practices the Brown Medicine Customer Service Standards.

  • Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
  • Greet patients and visitors promptly.Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Confirm patient appointments in advance of visit.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as re prioritizing work as necessary.
  • Schedule patient appointments
  • Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.).
  • Check patients into clinical office by updating patient demographic information and arriving the patient in the software.Verify insurance information at each patient visit.
  • Review encounter forms to ensure accurate diagnostic/treatment codes are applied.
  • Collect payments (co-pays) for services rendered when applicable (at check in or at check out.)
  • Reconcile encounter forms and payment collection on a daily basis.
  • Document and log unused encounter forms as directed by the Patient Accounting Office.
  • Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit..
  • Photocopy, fax and file as required.
  • Process outgoing mail and distribute incoming mail.
  • Initiate and follow through on referral authorization calls to insurance carriers as necessary.
  • Type correspondence as directed.
  • Filing as required.
  • Prepare initial patient medical record.
  • Respond to routine requests for information in a timely manner following procedure/guidelines.Reduce inquiries to others when information is readily available through other means.
  • Maintain equipment and report broken or missing equipment to manager as soon as possible.
  • Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs.
  • May perform duties of Medical Assistant.
  • Maintain work area in a neat and orderly fashion.
  • Attend meetings as required.
  • Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.BASIC KNOWLEDGE:
    • High school diploma or GED.

Keywords: University Medicine, East Providence , Medical Secretary, Administration, Clerical , East Providence, Rhode Island

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