IT Desktop Support Technician - Rumford, RI

Company: Aspen Aerogels, Inc.
Location: East Providence
Posted on: January 12, 2022

Job Description:

Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen's extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, and Sustainable Building Materials industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin--- thermal barriers, our Pyrogel--- and Cryogel--- products are used by virtually all leading petrochemical and refining company across more than 50 countries, and we are developing energy storage materials for lithium ion batteries based on our carbon aerogel technology platform. We're on a mission to build a world-class organization as we continue to grow our energy infrastructure business and expand to meet demand for new technologies in the rapidly growing Electric Vehicle sector over the next decade. We're looking for great talent to join our team. We are looking for a motivated IT support technician striving to address the needs of our users. Work will include onsite and remote support ranging from troubleshooting technical issues, hardware setup, networking, printing issues, system builds and configurations, etc. The Desktop Support Technician will demonstrate support skills in the areas of operating systems (Windows 10, Windows 7) Microsoft Office 365, common applications, system and peripheral network connectivity, as well as mobile device - MDM (iPhone) support. This opportunity is based at our Rumford, RI (New Road) facility. DUTIES & RESPONSIBILITIES: + Resolve tickets via support ticketing system+ Work directly with users & other IT colleagues to diagnose and resolve technical issues while providing excellent customer service during all interactions.+ Administer and troubleshoot network printers, file share mappings, and NTFS security permissions.+ Work with application vendors to gather technical requirements, installation guides, and other technical documents in order to install, upgrade, patch, and troubleshoot business critical applications on Windows servers.+ Process and work service requests in a timely fashion to include recognition, research, isolation, resolution, and follow up+ Document, track, and monitor problems while driving every issue to ensure a timely resolution+ Effectively multi-task in a fast-paced environment+ Provide support for end users covering a wide variety of issues+ Respond to occasional support calls after business hours QUALIFICATIONS: + Minimum 3 years' experience or 1 years' experience with college degree+ CompTIA A+ or Microsoft MCP in current desktop operating systems+ Troubleshooting skills and techniques applied to diagnosing TCP/IP networking issues+ Knowledge in addressing DNS and DHCP issues and configurations+ Knowledge of setting up VPN, RDP and other remote technologies for desktops+ Experience installing, supporting, and troubleshooting business critical client-server applications on Windows desktop systems+ Knowledge and experience administering Microsoft Active Directory and Group Policy+ Knowledge and experience administering Office-365 cloud environments+ Thorough knowledge of desktop application (Office, Outlook, Antivirus, etc.)+ Knowledge of setting up handheld smart devices in a network environment - iPhone+ Knowledge of network printing+ Ability to independently diagnose and resolve challenging technical issues+ Ability to keep up to date with current and future technologies+ Friendly demeanor with clients and peers+ Good communication and troubleshooting skills+ Ability to work well both in a team environment and as an independent self-starter+ Ability to clearly document work performed in addressing each issue+ Is thorough and detail oriented and able to follow procedures+ Must be able to always maintain confidentiality Aspen Aerogels is taking every measure to protect our employees and visitors during the Covid-19 pandemic. Please note that Aspen requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required prior to employment. Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to abuttitta@aerogel.com or call (508) 466-3111 and let us know the nature of your request and your contact information. For Our Rhode Island Applicants: Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The East Providence, RI facility of Aspen Aerogels is subject to Title 28, Chapter 29-6.2 of Rhode Island General Laws, which governs Worker's Compensation.

Keywords: Aspen Aerogels, Inc., East Providence , IT Desktop Support Technician - Rumford, RI, Engineering , East Providence, Rhode Island