Service BDC Manager

Company: ROUTE 24 AUTO GROUP
Location: East Providence
Posted on: September 19, 2022

Job Description:

Job Details

Level
Management

Job Location
Stateline Nissan - East Providence, RI

Position Type
Full Time

Job Category
Automotive

Service BDC Manager

24 Auto Group is now conducting interviews for an experienced Service BDC Manager in our East Providence location. We are a centralized BDC for a group of 11 stores.

Qualified candidates will have prior experience in a Service BDC, managing both the people and the process as a Team Lead or BDM.

For immediate consideration submit resume in confidence or call 508-513-1809. Interviews will be held on Wednesday, Thursday and Friday.

Ed Kardon's 24 Auto Group is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, Buick, GMC and Mitsubishi products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Warwick and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

Some Responsibilities:

The BDC department is responsible for all inbound service calls/web leads, as well as retention, follow up and OEM outreach campaigns. You will work closely with the management team on measuring and monitoring productivity, ensuring your team provides best in class customer experience. You should be confident and experienced training, mentoring and coaching staff.

Qualifications

Excellent Customer Service Skills
Good Written and Communication Skills
Highly Organized, with the Ability to Multitask
Reynolds and Reynolds/Eleads Experience Preferred but not mandatory

What We Offer

5-day work week, an outstanding pay plan, excellent management support, advancement potential and true work/life balance.
- Medical, Dental, Vision, Life, Disability insurance options
- 401K Plan
- Vacation and Sick time
- Growth Opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Discounts on products and services

Keywords: ROUTE 24 AUTO GROUP, East Providence , Service BDC Manager, Executive , East Providence, Rhode Island

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