EastProvidenceRecruiter Since 2001
the smart solution for East Providence jobs

Sr. Specialist, Business Process Management(Loan Phone)

Company: Santander US
Location: East Providence
Posted on: January 26, 2023

Job Description:

Sr. Specialist, Business Process Management(Loan Phone)Req ID: Req1052201 Date posted 01/11/2023Sr. Specialist, Business Process Management(Loan Phone)East Providence, United States of AmericaWHAT YOU WILL BE DOINGPipeline Processing Position job descriptionResponsible to engage all our customers and prospects once they submitted their loan application to us for processing.Send the Good News Email or Good News CallFollow-up with each application in the timeline specified in the proceduresUpload documents from the generic mailbox in the rare instance the applicant cannot self-serveMaintain the daily pipeline report to ensure all applicants are being kept informed and engaged, with a strong focus on prospects as they require more documentation and dont have a local branch to visitComplete outreach to applicants that are ready to close but havent esigned their documentsMonitor the queues along with reports that are sent out each dayUpdate the system with all activity for each application for audit purposes and to account for the daily production performance standardsComplete the required outreach by phone to have a reasonable sample size for the quality review scorecardsComplete the quality review of document submissions before they go to the underwriter for an analysisAdhere to all regulatory and compliance requirements, including completing the requiring annual training 10 days prior to the due dateQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:Bachelor's Degree or equivalent work experience in Business, Finance, Economics, Mathematics or equivalent field. (Req)inWork Experience:Experience conducting analysis on process data as well as leading process improvement projects., 3-5 years (Req)Process modeling/optimization. , 3-5 years (Req)Skills and Abilities:Ability to multi-task and keep initiatives on track simultaneouslyExcellent communication and organization skillsExcellent analytical capabilities including SQL, Excel and relational database skillsDetail oriented, organized and analyticalStrong commercial orientation with a balance of pricing and strategic business management capabilitiesA passion for understanding pricing strategies and execution methodologies in a manufacturing and/or distribution businessMust relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact.Shows creativity and innovation in presenting ideas.Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectivesAbility to drive projects and activities to successful conclusion, operating with a high sense of urgencyDiversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.EnglishPrimary Location: East Providence, Rhode Island, United States of AmericaOther Locations: Rhode Island-East ProvidenceOrganization: Santander Bank N.A.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.US Candidates/Employees: Click here to view the EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) poster and supplement and the Pay Transparency Policy Statement. (https://www.dol.gov/agencies/ofccp/faqs/pay-transparency)Click here to view the California Privacy Notice. Need assistance? Contact TAOps@santander.usSitemap

Keywords: Santander US, East Providence , Sr. Specialist, Business Process Management(Loan Phone), Executive , East Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

East Providence RSS job feeds