Operations Manager

Company: Party City
Location: East Providence
Posted on: March 10, 2023

Job Description:

Job Description

Company Overview:

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry. A vertically integrated designer, manufacturer, distributor, and retailer, PCHI offers consumer party goods in more than 100 countries around the world. PCHI team members demonstrate a daily commitment to the company's Brand Purpose: to inspire joy by making it easy for customers to create unforgettable memories by connecting them to everything they need for life's many celebrations.

PCHI operates multiple business divisions, including the Retail Division and the Consumer Products Division. On the retail side, Party City (partycity.com) is a leading omnichannel retailer in the celebrations category, operating more than 800 company-owned and franchise stores throughout North America. Additional Halloween City (halloweencity.com) pop-up storefronts are also located throughout North America seasonally. Comprising the Consumer Products Group are design and manufacturing entities Amscan, an industry leader across multiple celebrations goods and costumes, and Anagram, a dominant player in balloons.

Here at Am-Source, we manufacture plastic plates, bowls, and cups for PCRG and other distributors so that you can have all your party supplies at one location. Our diverse product line makes the possibilities for celebration endless. Be a part of the party....and join us.

Job Overview

The Operations Leader is responsible for planning, organizing and leading optimum day to day operations to exceed our customers' expectations, increase production, increase asset utilization, and increase flexibility while minimizing unnecessary costs, maintaining quality standards, and ensuring on-time delivery to customers. Primary KPI's: Safety, service, reliability, quality, cost, and culture. Am-Source operation generates approximately 25 million in annual revenue and employs approximately 50 full time employees.

Responsibilities and Duties

• Develop and implement operations strategy, initiatives, and objectives in alignment with Am-Source and PCHI's business strategy.
• Enable the organization to deliver the results by establishing the staffing plans and capabilities development of the individuals within each function.
• Periodic daily/weekly/monthly reviews of the results on the KPI's to ensure the objectives are being achieved.
• Follow the reporting protocol whenever incidents occur and track completion of action plans to close the gaps in performance. Make sure thorough investigations are completed.
• Understands and implements 6S, Lean Manufacturing, and Good Manufacturing Practices.
• Monitor, measure, and report on production related process, performance, and general issues.
• Establish staffing for the shift daily while ensuring that training skills are met for current and future shift demands.
• Work closely with the other shift Supervisors/Managers to ensure production shift changes are coordinated effectively.
• Responsible for leading, coaching, and developing a team of hourly associates within assigned functions.
• Ensure a culture of safety by following safety policies and procedures. Monitor's safety, physical security, and operational metrics on a daily, weekly, and monthly basis including recommendations
• Partner with Production Planning to support production planning for Am-Source to deliver on-time customer service to our Amscan/Chester DC internal customer as well as several external CP customers.
• Implement TPM/Lean methodologies on the factory floor which include AM PM capabilities and standards
• Other job duties as assigned.Leadership Influence:
  • Accountable for direct supervision of the work activities of others. In addition to personnel issues; including selection, termination, performance appraisal and professional development of direct reports.
  • Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback. Maintains a great work environment by creating an employee-centered workplace that demonstrates care and concern for all Associates.
  • Gets Epic Results: Consistently among top performers; gets important things done. Puts customer first when making decisions while also being accountable for financial and service results.
  • Strategic Catalyst: Understands key relationships relevant to achieving short- and long-range objectives. Uses data, analysis, and business acumen to make good decisions.
  • Contagiously Collaborative: Communicates in a way to build trust and partnerships; collaborate with internal and external partners.
  • Maniacal Customer Focus: We put our customer first in all we do.Requirements
    
    Skills Required:
    
    Business Acumen:
    • Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
    • Knowledge in business analysis and ability to apply on the job experience is required for this position. Needs strong communication and organizational skills. Ability to multi-task, prioritize and complete all tasks in a timely accurate manner.
    • Demonstrates the ability to determine goals, direction, and action steps necessary to maximize short-term and long-term.
    • Deep understanding of the costs and types of losses and demonstrated ability to both build capability to execute Loss Analysis and execute appropriate action plans to mitigate
    • Understanding/experience of 4 phase project management and can develop and execute against aligned to CQV criteria. Problem Solving:
      • Reacts quickly and appropriately to problems; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
      • Ability to solve problems elegantly and creatively: not afraid to challenge the status quo
      • Deep understanding of the following tools (RCA - Root Cause Analysis, Why/Why, 6W2H, Theory of Operations
      • Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer.Interpersonal Skills:
        • Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
        • High interaction with floor associates, maintenance, and management
        • Ability to coach to standards (both the What and Why's)Qualifications:
          • Bachelor's Degree concentrating in Operations Management, Business or Supply Chain preferred
          • Strong analytical skills to support production planning responsibility - strong knowledge in MS Excel, Enterprise Resource Planning.Other Information:
            
            ADA Physical Requirements:
            • Must always wear required PPE.
            • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward for the length of shift
            • Must be able to regularly lift and/or move up to 50lbs.
            • Must be able to work in a manufacturing environment with extreme temperatures and noise. FLSA Working conditions:
              • Standing/walking for up to 90% of the day
              • Bending twisting and turning
              • Ability to lift up to 40 lbs
              • Travel up to 25%
                
                Expected Salary Range: $100-130k
                
                The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.
                
                Am-Source, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, religion, martial or partnership status, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.
                
                All offers of employment are contingent upon a criminal background check and a 4-panel drug screen satisfactory to Am-Source, LLC.

Keywords: Party City, East Providence , Operations Manager, Executive , East Providence, Rhode Island