Director, Sales Practice & Fraud Investigations
Company: Santander Consumer USA Inc.
Location: East Providence
Posted on: May 28, 2023
Director, Sales Practice & Fraud InvestigationsEast Providence,
United States of AmericaWHAT YOU WILL BE DOINGThe Head of Fraud
Investigations manages the Internal and External Investigations
teams to include investigations into sales practices violations for
SBNA. - The role will ensure that highest levels of investigative
practices are in place and that investigations are completed
timely, are well documented, and prioritized within the bank's
regulatory and fraud loss appetite. - Close alignment with Human
Resources and Legal partners are essential for the delivery of a
strong investigative programResponsibilities:
- Responsible for the day-to-day operations of the company's
- Aims to deliver superior service to clients by driving and
optimizing the effectiveness and efficiency of people, processes
and technology thereby enhancing financial performance, increasing
investment capacity, and managing risk.
- Builds the sustainable repeatable capabilities that support
delivery of the highest standards of service and execution.
- Analyzes and reviews data tools, business processes and
operational standards to execute service delivery.
- Evaluates and ensures that operations meet company objectives,
business needs, service agreements and relevant requirements.
- Researches and monitors external landscape to identify
developments and translate them into operational implications for
- Oversees the company's operations and activities to ensure
achievement of the company's strategies, current goals, and
- Develops and implements the function's strategic goals,
objectives and assigned P&L responsibilities.
- Allocates and manages resources (e.g., people, processes, and
capital) to meet company objectives.
- Develops and implements investigative strategy that impact
financial and operational performance.Qualifications:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Diversity & EEO
Statements: At Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. We
actively encourage everyone to apply.Santander is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, genetics, disability, age, veteran status or any other
characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occasional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders.Employer Rights: Employer Rights: This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. English Primary Location:
-East Providence, RI, Santander WayOther Locations: -Rhode
Island-East Providence,Massachusetts-BostonOrganization: -Santander
Keywords: Santander Consumer USA Inc., East Providence , Director, Sales Practice & Fraud Investigations, Executive , East Providence, Rhode Island
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