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Director, Merchandising and Customer Experience

Company: ParsonsKellogg
Location: East Providence
Posted on: November 27, 2019

Job Description:

Director, Merchandising and Customer ExperienceAt ParsonsKellogg, you will have the opportunity to create something extraordinary. -As the Director, Merchandising and Customer Experience you will report directly to the VP of Operations and work proactively within the department to create and manage the product assortment on multiple corporate webstores. -In addition, you will lead the customer service team and create a best in class experience for all our customers. In this role you will be expected to support our internal sales teams and our customers by reacting quickly to their needs, providing actionable insights and by establishing trusted relationships. -We expect you to arrive with a ton of energy, great ideas and make us better every day!-- - -Responsibilities:Create relevant product assortments for each customer that meets their brand expectations and maximizes efficiencies with similar webstoresAnalyze data and provide actionable insights to the team that will improve the productivity of the store and items available on the siteProactively review open orders and provide necessary communication to any customers that need assistance.Partner with our technical team to develop a comprehensive dashboard for each client that monitors Sales, Inventory and other KPIs.Develop calendar and cadence to review performance and product refresh for each customers webstoreCreate presentations for each client that reviews historical performance and provides new product recommendations that meet the expectations of their consumer baseContinually review the layout for each website to ensure the consumer experience is best in classRun weekly Merchandising meetings to ensure all projects are assigned to the appropriate departments and are completed in a timely mannerMeet with key vendors to review seasonal product offering and provide recommended assortments for our multiple channels of businessReview websites daily to ensure that all items are available from vendors, adjust when neededNotify customer service team of any product outages that may cause delays in the shipment of open ordersEnsure that all products are set up correctly in the system (NAV) to enable a seamless ordering processUtilize pricing levers to help liquidate any excess inventoryCreate regular purchases orders for all product required to fulfill open ordersWork with the VP of Operations to review monthly forecasts for key stylesMentor and manage a team of five to ensure they continue their professional development and are engaged with their daily responsibilitiesSkill Set & Behavioral RequirementsPassionate about driving results and best-in-class digital experiencesCollaborator. Thrives in cross-functional environments. Adept at communicating a vision or plan and gaining alignmentProven ability to utilize quantitative inputs to identify trends and behaviors and subsequent actions to take to drive improvements in the online channelDemonstrated ability to drive results within an ecommerce channel. Inquisitive and in constant pursuit of innovative ways to drive results; does not settle for the status quoStrong people leader with desire to build and lead a high performing teamHigh energy, positive "can do" - attitude and self-motivatedPossesses strong critical thinking and problem-solving skillsProven success influencing and driving results through cross-functional team membersStrong written and verbal communication skills - ability to clearly communicate to a variety of audiences (existing customers, potential customers, co-workers, vendors, etc.)Fearless - have courage to drive changeEducational and Previous Experience RequirementsBachelor's degree in any exciting field4+ years' experience in Buying, Merchandising, Planning, Allocation and/or Assortment PlanningComprehensive understanding of retail mathExperience in gross margin profitability planningExperience in developing an understanding of customers and retail trendsAbility to interpret sales data to make decisions and recommendations that impact the businessAdvanced knowledge of MS office applications; proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, etc.Perks At PK? -We've got ya covered...401K match2 Weeks Vacation1 Week Sick TimeLoyalty Leave: -1 extra day of Vacation with each year of service (up to 15 days PTO after 5 years)12 Annual Paid HolidaysDay of Service - 1 day per year to do community volunteer workMedical, dental and vision insuranceEmployee Development OpportunitiesFree Lunch FridaysFitness CenterCasual work environmentDiscounts with vendorsDo you fit with PK's Core ValuesExcellenceAccountabilityDisciplined FreedomSense of UrgencyIntegrityAssertive HumilityInnovationPK is proud to be an Equal Opportunity Employer.

Keywords: ParsonsKellogg, East Providence , Director, Merchandising and Customer Experience, Executive , East Providence, Rhode Island

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