EastProvidenceRecruiter
the smart solution for East Providence jobs

Representative, Bilingual Customer Service, East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: March 2, 2019

Job Description:

Representative, Bilingual Customer Service, East Providence, RI Description: As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Responsibilities Adheres to company policies and procedures, code of ethics and all Federal, State and local laws. Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party. Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers. Creates a connection and develops rapport with customers to provide outstanding, personalized service.,Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs. Ensures the delivery of customers responses in a timely and accurate manner. Follows established policies, procedures and guidelines to protect both the customers and the company. Maintains abreast and informed of changes in the company's products, services and procedures. Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree or equivalent work experience.0-3 years of experience in financial services, retail sales or a goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to educate customer on a service or product solution.Ability to respond and assist customers with inquiries and/or problem resolution.Ability to respond to internal and external requests as needed.Ability to work effectively as a team member.Ability to work independently as well as part of a team to meet common objectives.Proficiency in basic computer and data entry skills.Strong analytical and problem solving skills.Strong verbal and written communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time and is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Keywords: Santander Bank, East Providence , Representative, Bilingual Customer Service, East Providence, RI, Hospitality & Tourism , East Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food & Beverage Supervisor - Westin Copley Place - (19000UPF)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Boston
Posted on: 03/26/2019

Delivery Driver (part or full time) with DoorDash - Make up to $22.0/hour
Description: No passengers.
Company: Doordash
Location: Beverly
Posted on: 03/26/2019

Food & Beverage Supervisor - Westin Copley Place - (19000UPF)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Quincy
Posted on: 03/26/2019


Account Executive
Description: ObserveIT is the world's first people focused cybersecurity company. We call ourselves a startup with a head start with 1,900 customers and growing at more than 50 y-o-y. We're proud to be ranked 2 in (more...)
Company: ObserveIT
Location: Boston
Posted on: 03/26/2019

Work in Customer Service? Earn Extra Cash
Description: Drive with Employer and earn money anytime it works for you. Driving is an easy way to earn
Company: Uber
Location: Topsfield
Posted on: 03/26/2019

Travel Reservation Booking Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Lowell
Posted on: 03/26/2019

Delivery Driver (part or full time) with DoorDash - Make up to $22.0/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Hull
Posted on: 03/26/2019

Food & Beverage Supervisor - Westin Copley Place - (19000UPF)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Lowell
Posted on: 03/26/2019

Marketing Operations Manager
Description: ObserveIT is the world's first people focused cybersecurity company. We call ourselves a startup with a head start with 1,900 customers and growing at more than 50 y-o-y. We're proud to be ranked 2 in (more...)
Company: ObserveIT
Location: Boston
Posted on: 03/26/2019

Automotive Technician/Customer Service Advisor
Description: Accelerate your potentialGeared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC , a division of ValvolineTM, (more...)
Company: Henley Enterprises, Inc
Location: Framingham
Posted on: 03/26/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

East Providence RSS job feeds