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Help Desk Analyst

Company: Power-4
Location: East Providence
Posted on: March 28, 2020

Job Description:

This is a 6 month assignment to support the business line's increase in volume This roll will be working on a 5 person team supporting a 300+ call volume per day (level 1 and possibly 2). Candidate Must have 3-5 years Help Desk experience in a high volume environment. Must have A+ certification. Shift 8-5pm, candidates must have flexibility to work until 6pm during the week and on-weekends as needed. OT is available. Summary Responsible for providing technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. EducationExperience Associate's degree in computer related field or equivalent training - preferred. 2-4 years experience required. Skills and Competencies Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Must have a strong command of the English language written and oral. Basic ability to work independently and manage one's time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Major Job Duties and Responsibilities Answer user inquiries regarding computer software or hardware operation to resolve problems. May install software or perform hardware testing remotely. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Keywords: Power-4, East Providence , Help Desk Analyst, IT / Software / Systems , East Providence, Rhode Island

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