TECHNICAL SERVICES ASSOCIATE ENGINEER

Company: Nordson Corporation
Location: East Providence
Posted on: July 31, 2022

Job Description:

From the mobile device in your pocket to the sensors in your car, and even life-saving medical devices, our technology is used to make products that touch your life every day. Do you want to join a growing team in a market-leading technology company? We're looking for motivated individuals who care about helping our customers succeed. If you value integrity, respect for people, customer passion, energy, and excellence, you'll fit right in to the Nordson culture.We are looking for a talented Technical Services Associate Engineer to join the Nordson EFD team. In this role you will be responsible for assuring that Nordson EFD customers receive outstanding, knowledgeable technical support on the operation of all EFD products. This includes responding to customer inquiries for technical data, requests for customers' corrective actions, and providing product training to the worldwide EFD sales force.How YOU Will Make An Impact

• Customer Support
• Communicates with customers, international sales groups, R&D and marketing regarding technical and product issues
• Travels to support customers and Sales as needed. Supports worldwide sales groups in all technical areas such as troubleshooting customer process problems and recommending solutions.
• Sales Support
• Attends key account meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
• Aids with providing product training to all sales groups
• Assists with preparing documents and/or performing customer dispensing application trials
• Corrective Action Process
• Works closely with cross-functional teams in resolution of quality or manufacturing issues effecting customers
• Helps coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
• Assists in the analysis of reports of technical problems to help determine trends affecting future design, production, service, and maintenance processes, for the purpose of determining modifications to eliminate future problems.
• Member of Material Review Board representing the customer
• Product Development
• Helps review technical content of product manuals, technical support information and sales brochures.
• Assists with development and implementation of product training tools.
• Participates in New Product Development process by providing insight on real world product usage by customers.Qualifications To Be Successful
  • BS in Engineering or related field or equivalent related work experience
  • Entry level, relevant experience with an aptitude to quickly develop technical sales in a application support role/environment.
  • Excellent written and verbal communication skills with a strong customer service, action-orientation required.
  • Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
  • Must possess above average problem solving skills
  • Proficiency in MS Office applications required
  • Self Starter
  • High EnergyWhat We Offer
    • Starting day 1, your benefits include Medical, Rx, Vision, Dental, Health Savings Account (HSA), 401k (with match AND additional 3% annual company contribution), tuition reimbursement and Life Insurance.
    • Annual cash bonus based on personal & company performance.
    • In addition to paid time off and paid holidays, each employee receives 16 hours of paid time each calendar year to perform volunteer services in our communities.
    • Full-service on-site cafeteriaWorking Conditions And Physical DemandsOffice and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Travel RequiredEstimated: 30%Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Keywords: Nordson Corporation, East Providence , TECHNICAL SERVICES ASSOCIATE ENGINEER, IT / Software / Systems , East Providence, Rhode Island