Representative, Bilingual Customer Service, East Providence, RI (Full Time)

Company: Santander
Location: East Providence
Posted on: January 15, 2020

Job Description:

Representative, Bilingual Customer Service, East Providence, RI (Full Time)-2000138DescriptionAs a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. - With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. - Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. -
The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Fluency in Spanish required.
Responsibilities

• Adheres to company policies and procedures, code of ethics and all Federal, State and local laws.
• Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party.
• Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers.
• Creates a connection and develops rapport with customers to provide outstanding, personalized service.
• Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
• Ensures the delivery of customers responses in a timely and accurate manner.
• Follows established policies, procedures and guidelines to protect both the customers and the company.
• Maintains abreast and informed of changes in the company's products, services and procedures.
• Promotes professional and customer friendly delivery of service to internal and external customers.Qualifications
• Bachelor's Degree or equivalent work experience.
• 0-3 years of experience in financial services, retail sales or a goal-oriented environment. -
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to educate customer on a service or product solution.
• Ability to respond and assist customers with inquiries and/or problem resolution.
• Ability to respond to internal and external requests as needed.
• Ability to work effectively as a team member.
• Ability to work independently as well as part of a team to meet common objectives.
• Proficiency in basic computer and data entry skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Minimal physical effort such as sitting, standing, and walking. -
• Actively seeks information to understand customer needs.
• Communicates clearly and precisely.
• Listens carefully and asks questions to clarify understanding.
• Defines issues accurately and identifies the critical components.
• Demonstrates the organization's customer service standards.
• Is comfortable with change and can alter tasks with guidance.
• Asks questions to understand the impact of changes on one's own job.
• Maintains professional behavior at all times in representing the company.
• Does all routine work accurately and on-time and is aware of own impact on others.
• Understands the central role the risk management function plays in the organization environment.
• Learns to identify and flag items non-compliant with regulations.
• Works effectively in team settings.
• Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. - We actively encourage everyone to apply.Job:Customer ServicePrimary Location:Rhode Island-East Providence-95 Amaral Street - 06359 - Santander WayOrganization:SBNA Operations (5000)Schedule:Full-timeJob Posting:Jan 10, 2020, 2:47:47 AM

Keywords: Santander, East Providence , Representative, Bilingual Customer Service, East Providence, RI (Full Time), Other , East Providence, Rhode Island