More information about this job: Overview: FM Global is a
leading property insurer of the world's largest businesses,
providing more than one-third of FORTUNE 1000-size companies with
engineering-based risk management and property insurance solutions.
FM Global helps clients maintain continuity in their business
operations by drawing upon state-of-the-art loss-prevention
engineering and research; risk management skills and support
services; tailored risk transfer capabilities; and superior
financial strength. To do so, we rely on a dynamic, culturally
diverse group of employees, working in more than 100 countries, in
a variety of challenging roles.
Responsibilities: Independently performs configuration,
troubleshooting, testing and analysis tasks as well as supporting
day-to-day business operations of packaged software applications.
These activities include monitoring ticket queues and responding to
incident tickets received from the Service Desk as well as
processing change requests and ensuring resolution of technology
Qualifications: Qualifications Minimum of 3 years of experience
supporting packaged applications or other related products
A minimum of 3 years of domain knowledge in areas supported by
packaged applications preferred. (E.g. Finance, Claims, Insurance
Skills/Knowledge Solid verbal, interpersonal and written
Ability to coordinate activities with team members and other
Excellent customer service skills
Must have a strong work ethic, and a positive demeanor
Ability to work independently or on a team
Ability to multi-task and change priorities with effective
Ability to run SQL queries - Knowledge of Yardi “Y”SQL a
Knowledge of configuration within a packaged/customizable off
the shelf software application
Experience supporting Real Estate Finance, Property Management
or Investment Accounting applications
Experience supporting enterprise financial accounting systems or
other ERP systems
Experience with Yardi Voyager commercial property management
software or similar management systems
Intermediate or higher skill level using Microsoft
Excel—specifically VLookup, Index/Match, ETL, and managing large
Education Bachelor’s degree in Computer Science, Information
Technology, or a related field.
We offer our employees a wide range of benefits including career
long learning opportunities, tuition reimbursement, 401 (k),
pension, flexible schedules, rich health and well-being programs,
generous time off allowances, volunteer days and so much more!
FM Global is an Equal Opportunity Employer and is committed to
attracting, developing and retaining a diverse workforce.