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Configuration Analyst II

Company: FM Global
Location: East Providence
Posted on: November 16, 2020

Job Description:

More information about this job: Overview: FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Responsibilities: Independently performs configuration, troubleshooting, testing and analysis tasks as well as supporting day-to-day business operations of packaged software applications. These activities include monitoring ticket queues and responding to incident tickets received from the Service Desk as well as processing change requests and ensuring resolution of technology issues.

Qualifications: Qualifications Minimum of 3 years of experience supporting packaged applications or other related products

A minimum of 3 years of domain knowledge in areas supported by packaged applications preferred. (E.g. Finance, Claims, Insurance or Accounting)

Skills/Knowledge Solid verbal, interpersonal and written communication skills

Ability to coordinate activities with team members and other stakeholders

Excellent customer service skills

Must have a strong work ethic, and a positive demeanor

Ability to work independently or on a team

Ability to multi-task and change priorities with effective results

Ability to run SQL queries - Knowledge of Yardi “Y”SQL a plus

Knowledge of configuration within a packaged/customizable off the shelf software application

Experience supporting Real Estate Finance, Property Management or Investment Accounting applications

Experience supporting enterprise financial accounting systems or other ERP systems

Experience with Yardi Voyager commercial property management software or similar management systems

Intermediate or higher skill level using Microsoft Excel—specifically VLookup, Index/Match, ETL, and managing large data sets

Education Bachelor’s degree in Computer Science, Information Technology, or a related field.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

Keywords: FM Global, East Providence , Configuration Analyst II, Other , East Providence, Rhode Island

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