Associate, Claims & Fraud Operations, East Providence, RI

Company: Santander Holdings USA Inc
Location: East Providence
Posted on: November 21, 2020

Job Description:

Job Description Associate, Claims & Fraud Operations, East Providence, RI - 2002722 Description As a member of Santander's retail banking division, you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Associate, Claims & Fraud Operations is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department service level agreements, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment. They will investigate various types of suspicious activity to determine exposure to the Bank and its customers. Works with government entities and local law enforcement to mitigate losses and recover stolen funds and/or assets. This position exists within one of two distinct investigations units - External Fraud Investigations Unit and Sales Practice and Internal Fraud Investigations Unit Responsibilities: * Actively interface with peer banks and industry organizations to Maintain and broaden awareness of industry risks, trends, solutions, and best practices * Acts as the subject matter expert in claims insights and analysis and in the communication with various departments to obtain/provide information for key projects and problem resolution purposes. These contacts would be used to address issues and opportunities with organizational performance, operational readiness for new initiatives, operating effectiveness as well as process improvements, business need analysis and escalation of operational constraints as it relates to Claims * Collaborates with key stakeholders to provide financial and service level analytics and insights for new initiatives to understand staffing and claim volume implications * Conduct interviews of victims, witnesses, and suspects (both internal and external to the Bank) * Conducts ad-hoc reporting and analysis as required to support Claims * Coordination with Law Enforcement to arrest/convict suspects and Recover Bank assets * Demonstrate technical expertise and strong knowledge base in the area of fraud prevention risk management * Develops and Maintains comprehensive documentation for fraud detection systems * Develops deep subject matter expertise in fraud and other key indicators that may result in potential vulnerability/risk * Develops, implements, and refines critical fraud system controls for the purpose of detecting and preventing fraud, including testing to Identify, measure, and validate fraud processes * Ensure that all Suspicious Activity Reports consistently meet heightened quality standards before being submitted * Identifies and monitors trends and/or abnormalities with regards to claims volumes, average processing times, and agent activity and provide proactive recommendations to align staff to business changes * Identify and pursue process enhancements and continuous improvement opportunities * Identify legal defenses to decision fraud claims and mitigate losses * Investigate various types of Suspicious Activity to determine fraud exposure to the Bank * Leverage deep understanding of various financial crime schemes to mitigate losses and propose strategies to fortify the bank's defenses against threats * Maintain compliance with the Bank Secrecy Act by ensuring that Suspicious Activity Reports are filed on all qualified Activity and within the established timeline * Maintain high level of performance in terms of working/closing out cases in a timely fashion, securing recoveries and achieving a consistently high-quality assurance score for casework * Maintains an in-depth awareness of company goals and industry trends * Off hours availability for escalated fraud events (on a rotation) * Participates in the evaluation of new applications and the identification of systems requirements for planning purposes * Partners with lines of business and corporate Partners to effect change and promote awareness through the Coordination of fraud detection monitoring of system enhancements and statistical trend analysis * Perform ad-hoc analysis as potential risks are identified * Prepare cases for civil litigation and/or criminal prosecution * Recover stolen funds and/or assets Qualifications * Bachelor's Degree or equivalent work experience * 5-9 years; Banking experience preferably in operations and/or fraud prevention * Ability to maintain confidentiality * Ability to think out of the box and recommend feasible solutions under the circumstances * Able to adjust to a rapidly changing environment * Able to manage multiple tasks or projects * Able to work independently as part of team * Exce

Keywords: Santander Holdings USA Inc, East Providence , Associate, Claims & Fraud Operations, East Providence, RI, Other , East Providence, Rhode Island