Santander: Sr. Representative, Fraud
Company: Santander
Location: East Providence
Posted on: February 23, 2021
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Job Description:
Sr. Representative, Fraud-2100744 DescriptionAs a member of
Santander?s retail banking division you?ll help serve Santander?s
retail and small business customers as part of one of the top banks
in the United States based on deposits. With principal presence in
the northeast U.S., Santander?s retail division offers consumer and
lending products to help our customers reach their financial goals.
Santander currently serves nearly 2 million retail customers and
5.2% of the 2.7 million small businesses in the US footprint have a
transactional account with Santander Bank.The Sr. Representative,
Fraud is responsible for creating high value customer service
through effectively handling inbound calls from both internal and
external customers and by adhering to formal written functional
procedures and policies; leverages elevated comprehension of fraud
tactics and concepts.ResponsibilitiesComplies with all applicable
federal regulations in decision process.Creates high value customer
service inbound queue line consistent with formal written
functional procedures, and policies.Determines next action based on
research results to mitigate fraud losses.Identifies and escalates
control issues and policy violations.Maintain and update case
management system for tracking of fraud cases and relevant
information.Provides exceptional service to internal and external
customers.Provides support to Senior Fraud Specialists as needed.
QualificationsBachelor's Degree; Business, Criminal Justice, Legal,
Communications or equivalent field or equivalent work
experience.0-3 years; Customer Service, Risk Management, Compliance
or related field.Ability to adhere to policies, procedures, and
instructions of management.Ability to adjust to new
developments/changing circumstances.Ability to build and foster
internal and external relationships.Ability to educate customer on
a service or product solution.Ability to present information or
solution in a clear and concise manner.Ability to question,
accurately identify a need and present an effective
solution.Ability to work effectively as a team member.Ability to
work in a fast paced, rapidly changing environment.Broad knowledge
of customer service best practices, identification, resolution and
implementation.Demonstrated knowledge of basic risk principles,
concepts and policies.Demonstrates a strong knowledge of financial
products and services including deposit, loans, credit cards and
online banking.Demonstrates ability to confirm and check for
understanding of communication.Excellent written and verbal
communication skills.,Intermediate computer and data entry
skills.,Strong analytical and problem solving skills.Strong time
management and organizational skills.,Strong written and verbal
communication skills.Minimal physical effort such as sitting,
standing, and walking.Actively seeks information to understand
customer needs.Adapts quickly to change and makes suggestions for
increasing the effectiveness of change Appropriately shifts
attention and refocuses on new goals as a result of changes in
priorities or competing work demands.Communicates clearly and
precisely Listens carefully and asks questions to clarify
understanding.Defines issues accurately and identifies the critical
components.Demonstrates the organization's customer service
standards.Maintains professional behavior at all times in
representing the company Does all routine work accurately and
on-time; is aware of own impact on others.Understands the central
role the risk management function plays in the organization
environment Learns to identify and flag items non-compliant with
regulations.Works effectively in team settings Shows appreciation
for others' help and lends a hand when needed to complete shared
tasks.At Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. We
actively encourage everyone to apply Job:Customer ServicePrimary
Location:Rhode Island-East Providence-95 Amaral Street 06359
Santander WayOther Locations:Massachusetts-Framingham-5 Whittier
Street 06365 Whittier Street-CorpOrganization:SBNA Operations
(5000)Schedule:Full-time Job Posting:Feb 18, 2021, 9:47:12 PM
Keywords: Santander, East Providence , Santander: Sr. Representative, Fraud, Other , East Providence, Rhode Island
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