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Manager, Fleet Operations

Company: AAA Northeast
Location: East Providence
Posted on: June 6, 2021

Job Description:

Manages the daily responsibilities and oversees the delivery of roadside service in assigned Fleet facilities.  Works with Supervisory staff to execute the business strategy, focusing on member service experience.  This position will act as a coach and mentor to Assistant Manager and Fleet Supervisors to assist with meeting/exceeding sales performance goals while operating under the guidelines of Automotive Services.

Provides leadership to the function and/or staff, ensuring proper staffing and training levels of all team members with a focus on development and building bench strength while also complying with appropriate professional standards, laws, regulations and operating within the Club’s mission, leadership values and the members’ interest. Develops multi-year plans/budgets and manages the integration of all aspects of the function across all required Business Lines and geographies supported.


Manages supervisory team to establish & reinforce clear agreements of performance, compliance and service quality standards with technicians while fostering a culture of engagement, openness and accountability.  Ensures supervisor team support through regular quality ride alongs, monthly performance reports and team meetings. 


Evaluates schedules to ensure optimal coverage and cost-effective service delivery, approving overtime as necessary. Identifies opportunities to improve operational efficiencies for all Fleet facilities develops tactics and works with Assistant Manager and Supervisors to implement. 


Oversees hiring, training and performance management of fleet staff, including management team.  Partners with Human Resources with performance management and salary actions. Guides employee development efforts.


Reinforces Club’s safety culture. Oversees all fleet activities with respect for DOT, OSHA and Club safety guidelines and regulations. Works with Safety Manager to ensure compliance at all times.

Responsible through Assistant Manager for maintenance of fleet vehicles and garage equipment, ensuring adherence to preventive maintenance schedules. Performs periodic inspections of physical plants for assigned region.  Reviews inventory needs and authorizes purchases orders. 


Oversees damage claims and accident process, ensuring complete and thorough documentation in conformance to Club standards.  Partners with Member Relations staff to resolve legitimate member claims expeditiously, maintaining good will. Keeps Managing Director, Fleet Operations abreast of all member issues.


  • Associates or Bachelors Degree preferred, or 5-7 years of relevant experience in lieu of degree. 
  • Minimum of 5 years management or supervisory experience required. Demonstrated leadership skills required.
  • Minimum of 5 years experience in automotive, logistics, transportation or service delivery industry is preferred.  
  • Minimum of 3 years experience in operations management. 
  • Strong interpersonal relations and communication skills is required.
  • Strong analytical skills and the ability to make decisions based on a detailed data analysis of contractor performance are essential.
  • Familiarity with OSHA and DOT regulations
  • Knowledge of department software and familiarity with the Microsoft Office platform of products is required.
  • Strong customer service and negotiation skills


Keywords: AAA Northeast, East Providence , Manager, Fleet Operations, Other , East Providence, Rhode Island

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