the daily responsibilities and oversees the delivery of roadside
service in assigned Fleet facilities. Works with Supervisory
staff to execute the business strategy, focusing on member service
experience. This position will act as a coach and mentor to
Assistant Manager and Fleet Supervisors to assist with
meeting/exceeding sales performance goals while operating under the
guidelines of Automotive Services.
leadership to the function and/or staff, ensuring proper staffing
and training levels of all team members with a focus on development
and building bench strength while also complying with appropriate
professional standards, laws, regulations and operating within the
Club’s mission, leadership values and the members’ interest.
Develops multi-year plans/budgets and manages the integration of
all aspects of the function across all required Business Lines and
supervisory team to establish & reinforce clear agreements of
performance, compliance and service quality standards with
technicians while fostering a culture of engagement, openness and
accountability. Ensures supervisor team support through regular quality
ride alongs, monthly performance reports and team
Evaluates schedules to ensure optimal coverage and
cost-effective service delivery, approving overtime as necessary.
Identifies opportunities to improve
operational efficiencies for all Fleet facilities develops tactics
and works with Assistant Manager and Supervisors to
Oversees hiring, training and performance management of fleet
staff, including management team. Partners with Human
Resources with performance management and salary actions. Guides
employee development efforts.
Club’s safety culture. Oversees all fleet activities with respect
for DOT, OSHA and Club safety guidelines and regulations. Works
with Safety Manager to ensure compliance at all times.
Responsible through Assistant Manager for maintenance of fleet
vehicles and garage equipment, ensuring adherence to preventive
maintenance schedules. Performs periodic inspections of physical
plants for assigned region. Reviews inventory needs and
authorizes purchases orders.
damage claims and accident process, ensuring complete and thorough
documentation in conformance to Club standards. Partners with
Member Relations staff to resolve legitimate member claims
expeditiously, maintaining good will. Keeps Managing Director,
Fleet Operations abreast of all member issues.
or Bachelors Degree preferred, or 5-7 years of relevant experience
in lieu of degree.
of 5 years management or supervisory experience required.
Demonstrated leadership skills required.
of 5 years experience in automotive, logistics, transportation or
service delivery industry is preferred.
of 3 years experience in operations management.
interpersonal relations and communication skills is
analytical skills and the ability to make decisions based on a
detailed data analysis of contractor performance are
with OSHA and DOT regulations
of department software and familiarity with the Microsoft Office
platform of products is required.
customer service and negotiation skills