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Quality Control Leader

Company: Aspen Aerogels, Inc.
Location: East Providence
Posted on: June 6, 2021

Job Description:

Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy-to-use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances and Transportation. With facilities in Northborough, Mass and East Providence, RI, Aspen has 250 employees.

Summary: The QC Leader leads a team of professionals and works jointly with other management peers to support the manufacturing process at the East Providence, RI manufacturing location. Develop and foster strong inter-organizational relationships to create a work environment that promotes teamwork and goal attainment. Drive the quality management function, including establishment, maintenance, and continual improvement of assurance and control methodologies to effectively influence product quality and reliability.

Duties and Responsibilities:

  • Be a visible leader and collaborate with functional peers to create a culture of professionalism and mutual respect.
  • Use interpersonal, team-building, and negotiation skills to continue to grow an environment where quality resources are respected and engaged for their perspective and analytical and pragmatic problem-solving skills.
  • Develop and sustain strong working relationships with respective business partners to ensure alignment and attainment of plant-level goals and objectives.
  • Work within and cross-functionally to prevent and correct process and product issues affecting quality and reliability.
  • Develop and administer the laboratory quality assurance program to ensure testing accuracy and consistency.
  • Ensure standard operating procedures are created, updated, followed and employees have been adequately trained in all aspects of their jobs.
  • Drive and maintain training programs for technicians.
  • Drive operational improvements in conjunction with Aspen's production framework and with the support of the Operational Excellence group.
  • Ensure tasks are completed in a timely manner to meet business needs.
  • Ensure current Lab calibration procedures and schedule are accurate and executed in a timely and proper fashion.
  • Ensure all testing related tasks in the Control Plan are completed on time.

  • Maintains laboratory staff results by counseling and disciplining employees; planning, monitoring, and appraising job results, in conjunction with the Quality Director.
  • Ensure proper staffing levels are maintained to support production schedule.
  • Ensure individual and company goals and expectations are delivered to all employees.
  • Troubleshoot equipment issues to identify maintenance and/or engineering improvements as needed.
  • Actively participate in root cause investigations (RCI's) related to Quality incidents/Customer complaints as needed.
  • Implements new programs, tests, methods, instrumentation, and procedures by investigating alternatives; preparing proposals; developing and performing parallel testing; monitoring progress.
  • Maintains laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment and driving elimination of process bottlenecks and driving all employees towards the optimal time to complete each task and track the results
  • Actively participate in the Root Cause Investigations (RCIs) and Supplier Corrective Action Reports (SCARs) with the Quality group and other functions.
  • Evaluate and review quality control data for issues and creating and executing corrective action plans.
  • Maintains laboratory equipment/instruments performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair.
  • Maintains laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; checking orders for supplies driven by the Technician Leads; verifying receipt of supplies.
  • Work to avert and resolve personnel conflicts involving quality as well as improving relationships with and perception of quality
  • Ensures complete implementation and adherence of quality principles, processes, and management strategies;
  • Ensure compliance to all relevant standards and certifications, including ISO 9001:2008 and IATF.
  • Run daily KPI meetings with QC Lab Staff to tackle immediate constraints and drive performance, both on operational metrics and product quality metrics.
  • Drive incoming inspection improvement to support blanket quality going to casting.

Supervisory Responsibilities:

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Strong analytical abilities - comfortable with control charts, doing technical analyses
  • The ability to build and sustain positive relationships
  • The ability to communicate effectively and work cross-functionally to achieve goals
  • Strong organizational skills and the ability to manage projects simultaneously.
  • A team player and problem solver
  • An analytical thinker with strong numerical and skills
  • Solid understanding of statistical methods and use of six sigma concepts
  • Working knowledge of and experience with statistical sampling
  • Minimum of 10-15 years combined experience working in a quality and reliability role
  • Track record of success leading a team of professionals
  • Proficiency with MS Office suite of applications
  • Proficiency with statistical tools such as Minitab, SQC Pack, and JMP
  • Practitioner of statistical methods as a part of daily cadence
  • Six Sigma training and certification highly desirable
  • Working knowledge of ISO 9001:2008

Physical demands and work environment:

  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Frequently works near moving mechanical parts
  • Frequently works around fumes, airborne particles, or toxic chemicals
  • Occasionally exposed to extreme heat or cold (non-weather)
  • While performing the duties of this job, the noise level in the work environment is usually moderate
  • The employee must occasionally lift and/or move more than 10 pounds.
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

Aspen Aerogels is taking every measure to protect our employees and visitors during the Covid-19 pandemic.

Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please let us know the nature of your request and your contact information.

For Our Rhode Island Applicants:

Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The East Providence, RI facility of Aspen Aerogels is subject to Title 28, Chapter 29-6.2 of Rhode Island General Laws, which governs Worker's Compensation.

Keywords: Aspen Aerogels, Inc., East Providence , Quality Control Leader, Other , East Providence, Rhode Island

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