Hours are 8a-12pm Mon-Fri. Responsible for processing all
requests for services from outside agencies families and community
professionals. Triages referrals to the Referral Response/Emergency
Service Clinicians for potential inpatient admissions. Ensures that
all patients are registered in the hospital information system.
Responsible for obtaining and verifying all insurance information
and instructing families or referring clinician to obtain
preauthorization for hospital services. Responsible for entering in
hospital information system any and all updates of changes in
address phone numbers and insurances
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently applies the corporate values of respect honesty and
fairness and the constant pursuit of excellence in improving the
health status of the people of the region through the provision of
customer-friendly geographically accessible and high-value services
within the environment of a comprehensive integrated academic
health system. Is responsible for knowing and acting in accordance
with the principles of the Lifespan Corporate Compliance Program
and Code of Conduct.
Receives all requests/calls for service. Obtains necessary
demographic insurance and clinical information for potential
admissions and Outpatient services.
Triages all emergency/urgent requests for service to the RRS
clinician. Communicates all important information obtained about
patients and families gathered from the initial and subsequent
phone calls or face-to-face meeting to the RRS clinician evaluating
clinician or evaluating team.
Schedules emergency/urgent appointments.
Completes the Referral Response Evaluation Log and documentation
necessary to open the Intake Medical record. Prepares Intake Chart
(including stress plates) in a timely manner for the
Obtains and verifies patients funding information. Enters
information into CMHC system.
Inform families or referral source of the pre-authorization
requirements for treatment. Immediately notifies Utilization
Management Coordinator of funding problem or potential problems for
Meets with all parents/Legal Guardians on arrival to
verify/update accuracy of all demographic
and insurance information. Has parent/Legal Guardian sign all
forms answers any questions
they may have.
Responsible for correcting any call changes made to the D.O.Cs
call schedule and also distributes changes to appropriate
departments and call center.
Responsible for paging and keeping DOC informed when he/she is
needed for an Emergency admission evaluation.
Responsible for reporting accuracy of hospitals availability of
beds to DOCs clinicians and
departments as required.
Responsible for the notification of units/Charge Nurse and Front
Desk Receptionist of all emergency evaluations/potential
Notifies inpatient units when a patients is ready to go
Prepares daily census report including Admit/Discharge/Transfer
notices in a timely manner.
Coordinates with Patient Services Representatives to ensure PSRs
obtain any other information from families at the time of
appointment to complete the Intake registration process.
Performs other duties as required or assigned.
Observes all hospital guiding principles and policies rules and
regulations including those pertaining to quality improvement
infection control risk management and safety.
High school diploma or the equivalent with some advanced
training in social sciences.
One to three years related experience in a psychiatric hospital
or mental health setting.
Must have excellent phone/verbal/interpersonal communication
Must have good typing or data skills.
Must be able to handle multiple functions at same time.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Work is performed in a psychiatric hospital environment.
Lifespan is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race color religion sex national origin age
ethnicity sexual orientation ancestry genetics gender identity or
expression disability protected veteran or marital status. Lifespan
is a VEVRAA Federal Contractor.
Location: Bradley Hospital USA:RI:East Providence
Work Type: Part Time
Shift: Shift 1