Customer Service / Collections Representative in Collections Department - East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: May 15, 2022

Job Description:

Customer Service / Collections Representative in Collections Department - East Providence, RIEast Providence, United States of AmericaWHAT YOU WILL BE DOINGWHAT YOU WILL BE DOINGWant an Opportunity for a Career or to Restart Your Career in Banking? Join Santander Bank's Team of Customer Service/Collections Representatives in the Collections Department is a Great Way to Start! We are seeking dependable & coachable candidates. It's helpful but not necessary to have experience working within a Retail Bank, Collections, or Customer Service Call Center.We're Hiring Customer Service Representatives for our Next Collections Training Class Starting June 13th, 2022. This position is Location-Dependent and the job itself is located in East Providence, RI - USA and it pays $20/hour.The Customer Service/Collections Representative is responsible for the collection of past-due consumer loans, overdrafts, and credit card accounts via telephone contact with customers, resolving customer issues with regard to their outstanding balances, and negotiating repayment terms with customers in accordance with bank guidelines.RESPONSIBILITY STATEMENTSTakes inbound calls and makes outbound callsIdentify customer service issues and route them to the appropriate area for resolutionProvide first-tier support to resolving customer service issues Uses skip tracing techniques to locate and contact customersAdvise customers of their responsibilities under the terms of the contractProvide individual loan counseling on acceptable repayment termsCommunicates with other departments regarding special circumstances on customer accountsSets up arrangements for repayment on past due accountsMakes updates on customer information on accountsWorks customer collection issuesWhen hired, will attend a 4-week Collections/Customer Service Training Class in East Providence, RI -- Monday - Friday 8 am - 5 pmHours of Operation: Monday/Tuesday/Friday 8:00 am to 5:00 pm & Wednesday/Thursday 11:00 am to 8:00 pmThis job is location-dependent - East Providence, Rhode IslandEDUCATION - High School Diploma or GED - 0-3 years of professional work experience.EXPERIENCE - Banking, Collections, or Customer Service Call Center experience preferred.SKILLS & COMPETENCIES -Work independently as well as part of a team to meet common objectives.Basic computer and data entry skills.Strong analytical and problem-solving skills.Strong organizational and prioritizing skills.Strong verbal and written communication skills. Seek information to understand customer needs.Communicate clearly and precisely.Listen carefully and ask questions to clarify understanding.Define issues accurately and identify the critical components.Demonstrate the organization's customer service standards.Able to change direction as project demand dictates.Comfortable with change and can alter tasks with guidance.Ask questions to understand the impact of changes on one's own job.Maintain professional behavior at all times in representing the company.Does all routine work accurately and on time.Is aware of their own impact on others.Understand the central role the risk management function plays in the organization's environment.Respond to internal and external requests as needed.Adhere to policies, procedures, and instructions of management.Learn to identify and flag items non-compliant with regulations.Support multiple teams simultaneously.Function as a team player.Work effectively in team settings.Show appreciation for others' help and lend a hand when needed to complete shared tasks.PHYSICAL DEMANDS - Requires minimal physical effort such as sitting, standing, and walking.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.WHAT WE ARE LOOKING FOREXPERIENCE1 to 2 years of relevant work experienceEDUCATIONHigh School (High School)COMPETENCIESCollections (Basic Understanding), Customer Support Function, Understanding Customer Needs (Basic Understanding) High School (High School) English 1 to 2 years of relevant work experience Primary Location: East Providence, Rhode Island, United States of AmericaOther Locations: Rhode Island-East ProvidenceAN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Keywords: Santander Bank, East Providence , Customer Service / Collections Representative in Collections Department - East Providence, RI, Other , East Providence, Rhode Island