Solution Delivery Specialist - Virtual/Remote

Company: mPulse Mobile
Location: East Providence
Posted on: May 16, 2022

Job Description:

Job DescriptionmPulse is looking for an all-star Solution Delivery Specialist with a desire to work with "Best in Class" clientele in a fun, fast paced, and challenging environment. This role will work directly with the Product team to deliver client solutions designed for an impressive list of Fortune 500 healthcare companies.

mPulse's Solution Delivery Specialists are the in-house experts on how the product works. They own the implementation process from start to finish and provide a quality experience for the client while working with internal teams to do so. As a Solution Delivery employee, you are responsible for onboarding new clients to mPulse, owning the product configuration, product integration and educational training on how to use the platform. The Solution Delivery team has the mission to create customers for life by enabling clients to use our product effectively and confidently. As an employee, you will also have a unique say in what will and will not work for our clients: you will partner with sales, Account Managers, product, engineering and the behavioral data science team to work together in creating an outstanding client experience.

*This will be a remote position with options to work in the MN or CA office.BenefitsMedical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401K, 401K with company match, Life Insurance, Health Spending Account (HSA), Flex Spending Account (FSA), Flexible work schedule, Paid holidays, Paid time off, Bereavement leave, Employee Referral Program, Parking availableCulturemPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.

• Enjoy Flexible PTO and flexible work hours 
• Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
• Two office locations: Encino, CA and Minneapolis, MN
• mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
• Full Vision and Dental – Dental and Vision individual premiums paid by mPulse
• 401K Program with a 4% match 
• 3 Weeks Paid Maternity/Paternity Leave 
• Wellness and Work from Home stipend
• Virtual Happy Hours & events
• Weekly All-Hands meetings giving regular access to leadership
• Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
• Laptop fitness station in LA Office 
• Ping pong conference table and Foosball 
• Free snacks and drinks  Responsibilities
  
  Duties and Responsibilities:
  • Execute day to day tasks on behalf of clients and account management team  
    • Maintain and support client communications as requested   
    • Maintain and communicate expert knowledge of mPulse products and services  
    • Lead on identifying, escalating, and resolving all client issues 
    • Oversight and ultimate responsibility for all client implementations 
    • Ability to understand, demonstrate, and train on client use  
      • Create and maintain reports, processes, and presentations  
      • Assist clients in creating, scheduling, and reporting on campaigns  
      • Provide Project Management & Support for client implementations  
      • Provide first level support for client inquiries and needs  
      • Interface with other teams within mPulse to drive innovation and improvements  
        • Assist client in identifying, planning, and achieving short & long-term strategic goals 
        • Build strong cross-functional relationships within client accounts 
        • Assist with technical troubleshooting as requested  
        • Assist with internal reporting tools (Salesforce.com, Wrike, JIRA, etc.) Skills, Abilities, and Experience:
          • Experience in healthcare industry preferred  
          • Prior experience in Project Management and/or Account Management  
          • Strong analytical skills to uncover and understand client needs  
          • Strong attention to detail and excellent follow-up  
            • Ability to communicate clearly, concisely, and effectively  
            • Strong ability to learn quickly and work independently  
            • Passionate about delivering legendary customer service  
            • High energy, self-starter, with a pro-active approach  
            • Ability to understand and communicate product requirements  
              • Excellent organizational skills, ability to multi-task, and self-motivating 
              • Technical aptitude with ability to adapt, learn quickly, and teach others 
              • Proficient use of MS Office Suite, Salesforce.com, Wrike, JIRA, etc.  Minimum Experience:
                • Bachelor's Degree
                • 2-3 years in a people management role
                • Prior experience in mobile, email, app, or other communication channels  *Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. Behavioral Competencies:
                  • Customer Focused
                  • Attention to Detail
                  • Independent Self-Starter
                  • Highly Organized
                  • Critical Thinker
                  • Problem Solver
                  • Excellent Communicator
                  • Ability to Prioritize
                  • Technical Aptitude
                  • Team Work & Collaboration
                  • Multi-TaskerRequirementsUS Citizen2 years related experienceExperience leading and executing in an implementation processStrong analytical skills to uncover and understand client needsExperience with JIRA or any other ticketing systemComfortable in prioritizing and delivering multiple projects and deadlines in a fast-paced, rapidly evolving organizationAbility to understand and communicate technical product requirementsAccept a background check to be performedMinimum Bachelors Degree or Equivalent Related Work ExperienceKnowledge in: Microsoft ExcelKnowledge in: Microsoft OfficeKnowledge in: SQL
                    
                    Equal Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
                    
                    Requisition #cl2957m0tman00jqqmju55n1d

Keywords: mPulse Mobile, East Providence , Solution Delivery Specialist - Virtual/Remote, Other , East Providence, Rhode Island