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Member Services Specialist

Company: Feast & Fettle Inc.
Location: East Providence
Posted on: November 24, 2022

Job Description:

Feast & Fettle is a gourmet, fully-prepared meal delivery service. We prepare, cook, package, and deliver high-quality meals to our growing member base in Rhode Island, Massachusetts, and Connecticut. We're committed to growing the company with diversity at the front of the mind and actively seek individuals who bring a unique perspective. What we all have in common is our intellectual curiosity and desire to learn and grow in our work.Feast & Fettle is actively growing and is passionate about providing growth opportunities to our employees. In joining the company, you will join a transparent, high-growth team filled with joyful, ambitious people. The culture at Feast & Fettle is what sets us apart from any other organization. We empower our employees to #make-it-better every day by connecting them with our purpose of nourishing everyday life.We're looking for a Member Services Specialist to join our growing team in our production facility + office in Rhode Island. You will report to the Director of Member Services and be on the front lines of support! - Supporting our members is the #1 priority at Feast & Fettle. Our members expect a top-notch, concierge-level experience. After every interaction with our member services team, our members should feel cared for and valued. All member-related communications are resolved swiftly and we take enormous pride in providing an outstanding level of service. This is a full-time position and you can expect to have your schedule cover the time when our members are eating dinner. -At F&F, we're growing fast and we can promise that no two days will be the same. Your contributions will directly impact the success of the business and there is ample room for growth at the Company! We work hard, have fun, and love food. If this sounds like a good fit, we would love to meet you. -What you'll do:

  • Diligently address any and any and all member concerns in a courteous and caring manner
  • Respond to member inquiries across all channels: e-mail, live chat, social
  • Look for opportunities to delight our members, taking the extra time to craft personalized responses to inquiries
  • Work closely with our drivers and production team to quickly resolve member issues as they arise -- especially on delivery days when time is of the essence!
  • Develop and expand our knowledge base of self-serve FAQWhat we're looking for:
    • 3+ years Service industry experience OR 3+ years working directly with customers across multiple communication channels.
    • Ability to multitask and prioritize responsibilities (bonus points if you're at your best when you are quadruple sat during brunch)
    • Warm and thoughtful communication both verbal and written.
    • Comfortable on the phone and having excellent communications skills a must!
    • Sense of empathy, patience, and compassion.
    • Must be tech-savvy and a quick learner with new technologies.
    • Understanding and appreciation of the Feast & Fettle brand and member base.
    • Experience with an affluent clientele highly desired.
    • Experience with HubSpot or other CSM software highly desired.
    • Extremely detailed-oriented and able to keep calm under pressure.
    • Positive, enthusiastic attitude with a team player mentality.What you get:
      • An opportunity to work with enthusiastic and highly energetic coworkers
      • A competitive salary
      • Very competitive benefits including:
        • Health Benefits (medical, dental, vision)
        • Free weekly meal plan ($130 weekly value)
        • 401k
        • $50/month Wellness Reimbursement
        • $1,000/yr Education Reimbursement
        • Paid Parental LeaveProof of Covid vaccination is required for all Feast & Fettle team members

Keywords: Feast & Fettle Inc., East Providence , Member Services Specialist, Other , East Providence, Rhode Island

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