Service Desk Tech
Company: TalentBurst, Inc.
Location: East Providence
Posted on: March 15, 2023
|
|
Job Description:
Job - Service Desk Tech
Location - Providence, RI (02862)
Duration - 7 months contract with possibility of extension.
Job Description
The Temp is the first line of contact into the IS Department to
help clients having operational problems and system malfunctions.
Provide telephone assistance to end-users that use a wide variety
of system applications. Utilizes acquired problem determination
skills to identify, resolve and escalate end-users problems.
Provide direction to Temporary Help Desk Technicians to strengthen
their problem determination. Documents all problems, status and
resolutions for tracking and trending analysis.
Service Desk troubleshooting,
Level 1 or 1.5 support
A+ Certification - Is a MUST
Good Customer Service skills
Microsoft office troubleshooting
PC and Mac OS Troubleshooting
VPN, Active directory password resets,
Ability to learn in house applications
Required Skills
A day in the life of the Service Desk:
Provide quality, timely assistance via telephone, email, and ITSM
tools to clients experiencing technical issues or requesting other
technical assistance.
Maintain detailed, accurate records of all transactions with our
clients and other teams via ITSM tools.
Identify critical and business impacting technical issues and
communicates them to appropriate resources and managers.
Maintain and supply Knowledge Base articles. Follow outlined
procedures and policies as they relate to daily operation.
Track, route and redirect problems to accurate resources.
Walk customers through problem solving process.
Follow up with our customers, see problems through from beginning
to the resolution.
Understand and utilize problem determination tools and techniques
to identify and efficiently resolve problems.
Communicate efficiently with our clients, peers, management, and
other IT staff.
Collaborate with teams to seek technical, process, and other issues
in the spirit of improvement.
Deliver accurate and detailed information to senior level
department personnel on unresolved issues customer service-related
problems.
Top 3 skills to have: Customer Service, Phone Skills, General IT
Knowledge, A+ Certified a Plus
During training On Site M-F. Once training Complete Hybrid 3 Days
Onsite 2 remote.
Required Education:
Keywords: TalentBurst, Inc., East Providence , Service Desk Tech, Other , East Providence, Rhode Island
Click
here to apply!
|