988 Call Center Counselor-Per Diem
Company: Community Care Alliance
Location: East Providence
Posted on: March 16, 2023
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Job Description:
Job Description All staff must be vaccinated for COVID-19 prior
to starting work, unless a certified medical exemption
accommodation is granted. Proof of vaccination must be shown upon
hire. The 988 Crisis Call Center at BH Link is hiring professionals
who are looking to make a positive impact on the lives of Rhode
Island community members! The 988 Call Center is a crisis answering
service that responds to calls, chats, and texts from individuals
experiencing mental health and/or substance use crises. This call
center is connected to the BH Link The states walk-in behavioral
health crisis center that serves Rhode Islanders statewide. As
such, 988 Crisis Counselors can assist service recipients in
facilitating entry to BH Link, to be seen in person by an
experienced clinical team that provides comprehensive assessment
and referral services. The 988 Crisis Call Center also coordinates
with local mobile crisis response teams, dispatching available
mobile crisis clinicians to the community in order to meet people
where they are. The services provided emphasize client-centered
care in the least restrictive possible settings. Roles and
Responsibilities: -Working on site at the 988 Call Center in East
Providence. - Answering calls, chats, and texts coming into the 988
Crisis Call Center, both through the 988 Lifeline and the 414-LINK
line. - Engaging callers with empathy and professionalism to
effectively establish clinical rapport in a brief period. -
Routinely assessing for risk of suicidality (and other risks to
safety) with callers experiencing mental health and/or substance
use crises. - Identifying best outcomes, including the coordination
of wellness checks and/or the dispatch of mobile crisis response
teams. - Providing callers with resource and referral options as
applicable. - Completing all required documentation and data
collection in a timely fashion. -Coordinating directly with members
of the BH Link clinical team as appropriate. - Coordinating with
911 dispatch and local municipalities as appropriate. - Documenting
incident reports as necessary notifying call center supervisors in
the case of any critical incident. - Attending required staff
meetings and trainings. Desired Skills: - The ability to answer
crisis calls, chats, and texts with empathy and composure. - The
capability of multitasking and transitioning between periods of low
and high call/chat/text volume. - Utilize supervision and take
feedback in order to continually grow and improve as a crisis
counselor. - Strong communication skills that will lead to
effective coordination of care both within and outside of the 988
Call Center. - The ability to effectively navigate digital
platforms (the 988 answering platform, resource databases,
electronic health records, etc.). - Multilingual staff are highly
encouraged to apply. Qualifications: - Minimum high school
equivalency required. - 1-3 Years in the human services industry
preferred. - Fluency in multiple languages preferred. by Jobble
Keywords: Community Care Alliance, East Providence , 988 Call Center Counselor-Per Diem, Other , East Providence, Rhode Island
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