EastProvidenceRecruiter Since 2001
the smart solution for East Providence jobs

Call Center Agent

Company: A-Line Staffing Solutions
Location: East Providence
Posted on: September 24, 2022

Job Description:

A-Line Staffing is now hiring a Call Center Representative in Riverside, RI. The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this position, please contact Crystal Hitchcock at 586-710-7948 or chitchocck@alinestaffing.com Call Center Representative Compensation The pay for this position is $19.00 per hour Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Call Center Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs The required availability for this position is Monday-Friday, working either 8:30am-5pm or 9am-5:30pm Call Center Representative Responsibilities Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system in order to ensure confidentiality and legal compliance. Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer's issue. Adapts communication to customers by altering rate of speech, inflection, tone, and content in order to facilitate customer understanding, retention, and comfort. Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers. Researches customer issues including reviewing customer relationship, exploring transaction history, performing searches (e.g., dollar amounts, dates), and gathering additional information from bank documentation and resources in order to identify the source of the problem for resolution. Determines solutions to customer problems including determining possible courses of action, determining the most appropriate solution in the interest of the customer and bank, presenting the solution to the customers, and fostering acceptance of the solution in order to ensure customer satisfaction. Solves problems including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc., in order to immediately address customer issues. Documents customer interactions including typing in details of customer calls, updating customer profiles, documenting customer satisfaction, making calendar reminders to follow up on issues, and inputting notes for other specialists to use in future dealings with customers in order to maintain compliance and facilitate better customer relations. Refers customers to other specialists including identifying when another specialist (e.g. fraud department, supervisor, etc.) is required to help the customer in order to most quickly and efficiently provide customer service. Operates technology including phone systems and computer systems, knowing where to find information in the computer, reading email and using calendar functions in Outlook, resetting customer passwords and information, and entering and retrieving data in all bank systems in order to quickly and accurately help customers. -Multitasks including simultaneously talking with customers about problems, developing personal rapport with customers, researching customer issues, resolving customer issues, and identifying sales opportunities in order to provide high quality service in minimal time. Learns new information in both training sessions and via updates while on the job including changes to rates, products, services, policies, and procedures in order to perform within current regulations and provide accurate information to customers. Sells products including reviewing customer relationships for potential needs, determining most appropriate products to for customers, explaining rates and product benefits, referring to computer prompts on suggestive selling, and determining appropriate situations to suggest products in order to deepen customer relationship with bank. Job Requirements:Call Center Representative Requirements Call Center or Customer Service Representative experience High School Diploma or GED Attendance is mandatory for the first 90 days If you think this Call Center Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!Crystal Hitchcock(877) 782-3334 ext. 277chitchcock@alinestaffing.com

Keywords: A-Line Staffing Solutions, East Providence , Call Center Agent, Sales , East Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

East Providence RSS job feeds