HP Sales Support Associate

Company: Point32Health
Location: Riverside
Posted on: September 10, 2023

Job Description:

The Broker Relations Representative supports our broker partners and assists with the initiation and maintenance of credentialing and acts as the primary point of contact for any questions or concerns. Key Responsibilities/Duties - What You Will Be Doing

• Credentials new/ participating brokers by researching and processing applications, tax forms, licenses and related documents. Explains eligibility criteria to new/participating brokers. Provides customer service via phone/e-mail/correspondence to prospective or existing Brokers and related internal personnel regarding qualification for participation, answering questions, problem solving or researching a variety of financial situations.
• Responsible for maintaining the Broker Relations Oracle compensation database including credentialing brokers, adding new accounts and broker links, organizing monthly commission payments to Brokers, running associated reports, interacting with Accounts Payable to ensure appropriate payment, receiving payment-related, email correspondences/calls from Brokers. Processes monthly non-standard commission calculations and reports.
• Supports Brokers and Sales staff by providing information related to year-end bonus projections.
• Responsible for creating and maintaining broker data in Oracle CRM systems, to assure Broker access (as appropriate) to online tools such as HPOQ, HPOR, HPHConnect, Online Commission Statements and Harvard Pilgrim Online Reporting. Trouble-shoots online system issues with Brokers, and serves as liaison between Brokers and IT.
• Works with the IT department to create database improvements, including testing and reporting results.
• Collaborates with Marketing to provide assistance with external Broker related events.
• Perform out-of-the-box thinking, collaborate with others, and make a difference every day!
• Other duties and projects as assigned.
  Qualifications - What You Need To Perform The Job
  • HS Diploma, Bachelors preferred.
  • Experience in Broker/Consultant community preferred and 2 yrs administrative support or similar customer service role as well as experience with MS Office (Excel).
  • Highly organized, works independently, handles multiple tasks simultaneously, maintains confidentiality, excellent written, oral and telephone skills. DISCLAIMER
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Commitment to Diversity, Equity & Inclusion Point32Health is committed to making diversity, equity, and inclusion part of everything we dofrom product design to the workforce driving that innovation. Our DEI strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. COVID Policy Please note: As of January 18, 2022, all employees including remote employees must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law. Who We Are Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
    We enjoy the important work we do every day in service to our members, partners, colleagues and communities. TalentBoost is now IGNYTE AI This job has been posted by IGNYTE AI on behalf of Point32Health. IGNYTE AI is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of IGNYTE AI not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. Req ID: R6886

Keywords: Point32Health, East Providence , HP Sales Support Associate, Sales , Riverside, Rhode Island