EastProvidenceRecruiter Since 2001
the smart solution for East Providence jobs

Representative, Bilingual Customer Service, East Providence, RI

Company: Santander Bank
Location: East Providence
Posted on: May 24, 2019

Job Description:

Description: As a member of Santander------s retail banking division you------ll help serve Santander------s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander------s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Responsibilities

  • Adheres to company policies and procedures, code of ethics and all Federal, State and local laws.
  • Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party.
  • Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers.
  • Creates a connection and develops rapport with customers to provide outstanding, personalized service.,Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
  • Ensures the delivery of customers responses in a timely and accurate manner.
  • Follows established policies, procedures and guidelines to protect both the customers and the company.
  • Maintains abreast and informed of changes in the company's products, services and procedures.
  • Promotes professional and customer friendly delivery of service to internal and external customers. Qualification: Bachelor's Degree or equivalent work experience.0-3 years of experience in financial services, retail sales or a goal-oriented environment. Ability to adhere to policies, procedures, and instructions of management.Ability to educate customer on a service or product solution.Ability to respond and assist customers with inquiries and/or problem resolution.Ability to respond to internal and external requests as needed.Ability to work effectively as a team member.Ability to work independently as well as part of a team to meet common objectives.Proficiency in basic computer and data entry skills.Strong analytical and problem solving skills.Strong verbal and written communication skills.Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs.Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.Defines issues accurately and identifies the critical components.Demonstrates the organization's customer service standards.Is comfortable with change and can alter tasks with guidance.Asks questions to understand the impact of changes on one's own job.Maintains professional behavior at all times in representing the company.Does all routine work accurately and on-time and is aware of own impact on others.Understands the central role the risk management function plays in the organization environment.Learns to identify and flag items non-compliant with regulations,Works effectively in team settings.Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Keywords: Santander Bank, East Providence , Representative, Bilingual Customer Service, East Providence, RI, Sales , East Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life insurance Agent (remote) - free leads
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Fall River
Posted on: 06/21/2019

Entry Level Sales
Description: Job Description Bankers Life is
Company: Bankers Life and Casualty Company
Location: Warwick
Posted on: 06/21/2019

Insurance Sales Representative
Description: Job Description At Bankers Life we
Company: Bankers Life and Casualty Company
Location: Warwick
Posted on: 06/21/2019


Call Center Agents-Work At Home
Description: Call Center Agents-Work At Home We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. (more...)
Company: Mommy Jobs Online
Location: Pawtucket
Posted on: 06/21/2019

Stay at home - Customer Service Agents
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . You don 039 t just want a job, you 039 re seeking an adventure See the world from the comfort of your home office (more...)
Company: Mommy Jobs Online
Location: Fall River
Posted on: 06/21/2019

Life Insurance Agent - 1000s of free qualified leads, 100s o
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Haverhill
Posted on: 06/21/2019

Customer Service Representative
Description: Save Education - Bachelor's Degree - Associate's Degree Skills - Time Management - Conflict Management - Manufacturing Experience - Customer Service - Oracle Sensata is currently seeking a Customer Service (more...)
Company: Sensata Technologies
Location: Attleboro
Posted on: 06/21/2019

Customer Service Representative
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online (MJOL)
Location: Fall River
Posted on: 06/21/2019

Business to Business Appointment Setting
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: New Bedford
Posted on: 06/21/2019

Sales and Customer Service
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Sales and Customer Service Representatives. The Sales Customer Service Program will offer customer service by taking inbound calls and emails from (more...)
Company: mommy jobs online
Location: Attleboro
Posted on: 06/21/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

East Providence RSS job feeds